Delivery Process

When placing an order through our website, you will see on each product page that we give a delivery time. This will give you a rough idea on how long we expect that it will take for your order to be delivered to you. Occasionally, the delivery of your furniture may be delayed through circumstances that are unfortunately beyond our control. However, if this does happen we will, of course, make every effort to keep you informed so that you know what is happening.

After you have placed your order and we have received your deposit we will then place your order with our manufacturer. Once your furniture is in stock you will be contacted to arrange the delivery. This will either be by ourselves, our supplier/our suppliers delivery team if they offer delivery direct to our customers or by our delivery company depending on who is delivering the item to you. For orders that contain larger products a 2 man delivery team may be used.

For orders that are under £500 there will be a delivery charge of £15. However, all orders that are over £500 will qualify for free delivery. This is for all England deliveries. Please contact us direct for delivery outside of England. We will be able to confirm if we can deliver to your desired country and how much the delivery will cost as unfortunately all deliveries outside of England will incur a delivery charge. 

Prior to delivery of the furniture you must have settled any outstanding balance on your account. We ask that any remaining balance is paid two weeks before your order is due to be delivered. On the day of delivery, please ensure that the delivery team can gain easy access to where the furniture is going. Please also make sure that the area that you want the furniture placing in is cleared. Unfortunately we cannot assemble furniture but we will do what we can to help you find someone in your area that you can contact, if required, to assemble your furniture for you. Please ensure that you inspect your furniture carefully before signing for it.

It is the customer’s responsibility to provide accurate measurements for any doorways or hallways and for the room where the furniture will be placed if appropriate. If the furniture does not go through any of the openings or does not fit in the house and the packaging has been taken off then unfortunately it is the customers responsibility if the goods get damaged once the packing has been taken off. If the item cannot fit into the property and has to be returned we will refund your money -20% restocking fee and any product delivery costs.

Note:

Unfortunately, we are not able to take away your old furniture.

RETURNS POLICY

Most of our products are standard products and have certain finishes or sizes. These items cannot be customised or made to order. However, we do have some products which are made to your specification and are not sold from stock but are instead made once you place your order. These products will be marked as 'made to order' in the description on the product pages.  For these made to order items, once your order has been confirmed by us you will not have any right to cancel the contract or return the product once delivered. Please carefully consider your decision to place an order before doing so.

If you do order stock furniture products you will, of course, benefit from a statutory cancellation period of 7 working days beginning with the day after the day on which you received your products. If you wish to cancel your order of stock furniture products within this time period, you are entitled to do so but must return the products to us in accordance with our instructions and at your own cost (however we will refund the initial delivery charges which you paid when you placed your order). Once the products are returned to us, we will process any refund due to you for the price of the product already paid (and the initial delivery costs) in accordance with our refunds policy.

You can contact us by email at info@milk-interiors.co.uk to notify us of your decision to cancel any contract for stock furniture products.