When placing an order over the phone or through our website we will give you a rough idea on how long we expect (in weeks) that it will take for your furniture order to be made and then sent to you for delivery. Occasionally, the manufacturing of your furniture may be delayed through circumstances that are unfortunately beyond our control. However, if this does happen we will, of course, make every effort to keep you informed so that you know what is happening.
After you have placed your order and we have received your full payment or deposit we will then place your order with our manufacturer. Once your furniture is in stock you will receive a phone call or an email to arrange your delivery. Most of our suppliers deliver direct to our customers so they will contact you to arrange delivery. If your order is with a supplier that doesn't offer this then your items will be delivered to our showroom or our couriers depot. You will then receive a phone call or email from either us or our courier to arrange delivery. For orders that contain larger products we use a 2 man delivery team.
For orders that are under £500 there will be a delivery charge of £15. However, all orders that are over £500 will qualify for free delivery.
Prior to delivery of the furniture you must have settled any outstanding balance on your account. We will contact you when the remaining balance is due to arrange the payment and delivery. On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please also make sure that the area that you want the furniture placing in is cleared. Unfortunately we cannot assemble furniture but we will do what we can to help you find someone in your area that you can contact, if required, to assemble your furniture for you. Our delivery team will put your furniture into the room of your choice. Please ensure that you inspect your furniture carefully before signing for it.
It is the customer’s responsibility to provide accurate measurements for any doorways or hallways and for the room where the furniture will be placed. If the furniture does not go through any of the openings or does not fit in the house and the packaging has been taken off then unfortunately it is the customers responsibility if the goods get damaged once the packing has taken off. If the item cannot fit into the property and has to be returned we will refund your money -20% restocking fee and any product delivery costs.
Our free delivery service does not include timed delivery (either am/pm) and runs from Monday- Friday. You will be allocated a date and an estimated time slot for delivery. Our carrier team will work with you to find a time that is the most suitable for you.
Unfortunately, we are not able to take away your old furniture.
We have many products that are made to your specification and are not sold from stock. Most of these are our Italian products and they are normally items that require you to select various options for colours and sizes. If you place an order for any of these items, once your order has been confirmed by us you will not have any right to cancel the contract or return the product once delivered. Please carefully consider your decision to place an order before doing so.
If you order stock furniture products you will, of course, benefit from a statutory cancellation period of 7 working days beginning with the day after the day on which you receive your products. If you wish to cancel your order of stock furniture products within this time period, you are entitled to do so but must return the products to us in accordance with our instructions and at your own cost (however we will refund the initial delivery charges which you paid when you placed your order). Once the products are returned to us, we will process any refund due to you for the price of the product already paid (and the initial delivery costs) in accordance with our refunds policy.
You can contact us by email at email@example.com to notify us of your decision to cancel any contract for stock furniture products.